- Shipping & Returns
Shipping & Returns
You may return most new, unused items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship only within the United States of America.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We do not sell your personal information to anyone.
We use your personal information to help us deliver the best possible service to you.
We protect the confidentiality and security of your personal information.
bikebone.com only collects personally identifying information with your specific knowledge and consent. For instance, when you register for our services, enter a sweepstakes or contest, or complete a survey, you are asked to provide information such as your e-mail address, name, or phone number. Optional information such as your age or gender may also be requested.
bikebone.com uses this information to provide you with the service you have requested. For example, if you order our products, we will use your e-mail address to send you a confirmation notice and tracking number. Similarly, if you enter online contests, we will use this information to notify you if you are a winner. We may also use this information to send you regular e-mail newsletters, inform you about new features, products or services, or other changes to the services.
While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.
This web site contains links to other sites. Please be aware that bikebone.com and its parent company, Prospect Enterprise & Development Company, LLC., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Prospect Enterprise & Development Company, LLC. sites.