Motorcycle Security

Privacy Policy

We do not sell your personal information to anyone.

We use your personal information to help us deliver the best possible service to you.

We protect the confidentiality and security of your personal information.

bikebone.com only collects personally identifying information with your specific knowledge and consent. For instance, when you register for our services, enter a sweepstakes or contest, or complete a survey, you are asked to provide information such as your e-mail address, name, or phone number. Optional information such as your age or gender may also be requested.

bikebone.com uses this information to provide you with the service you have requested. For example, if you order our products, we will use your e-mail address to send you a confirmation notice and tracking number. Similarly, if you enter online contests, we will use this information to notify you if you are a winner. We may also use this information to send you regular e-mail newsletters, inform you about new features, products or services, or other changes to the services.

While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

This web site contains links to other sites. Please be aware that bikebone.com and its parent company, Prospect Enterprise & Development Company, LLC., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Prospect Enterprise & Development Company, LLC. sites.

If you have any questions about this policy please e-mail us at info@bikebone.com or you can contact us by regular mail at:

Bikebone.com

P.O. Box 302

Union City, Georgia 30291-0302

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Return Policy

Please inspect your shipment immediately upon arrival. Verify that your order was received and in undamaged condition. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. In some cases no invoices may be sent in the package as your order may arrive in several different packages. Bikebone.com must be notified within 48 hours of delivery of any damage or of any missing parts !

If any part of your order is missing or damaged please contact our customer service department at info@bikebone.com . Addressing all customer service issues via e-mail allows us to track issues more effectively and provides a log of all correspondence.

Damaged Merchandise - If the merchandise you ordered was damaged in shipping, you must contact your local UPS office within 48 hours of delivery to file a damage claim for replacement. Once claims are finalized with the shipper, only then will Bikebone.com order and send out the replacement parts.

Returns - Bikebone.com has a return policy of 15 days from the date of delivery as shown on the UPS tracking system. We understand that sometimes the items purchased do not entirely fit your needs.

With that in mind, we offer a full refund on orders returned to Bikebone.com within 15 days with these restrictions:

•  We require that the product be returned in the original packaging ; both the product and the packaging must be in a new and unused condition . Items that are returned with damaged packaging or product that cannot be re-sold in new condition will be returned. If the items ordered are the error of the customer we will refund the full price of the product minus the shipping cost plus $4.50 for the packaging and credit card processing fee. If the error is ours we will refund the full price, plus the shipping costs and give you a 5% discount on any future purchase. Where applicable, we reserve the right to charge a fee of up to 50%. This is the fee that some of our distributors and or manufacturers charge us for missing parts, documentation and manufacturer's box/packaging.

•  Non-defective opened products will not be considered for return. If we cannot resell the products as new, then we cannot accept it for return. If you wouldn't buy it in a condition that is unacceptable to you, chance are, no one else will either.

•  We are not responsibly for custom's fees, duties, or taxes for international orders.

•  Bikebone.com must RECEIVE returned items within 15 days of the original delivery date as shown on the UPS tracking system . After 15 days all sales are considered final and no returns will be accepted.

•  If the customer keeps any portion of an order, the original shipping charges will not be refunded.

•  All returns must be marked with a Return Authorization Number (RAN) , which can be obtained by writing to info@bikebone.com , and shipped freight pre-paid to the address provided with the RAN

•  After 15 days the manufacturer's warranty if any will apply. Please consult your manufacturer's warranty for information on how to obtain warranty service.

•  Sale of closeout items are final, only defective close out items may be returned for credit

Privacy Policy

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