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FAQ:
Why don't the maps appear?
There are several reasons maps might not appear.
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Your account balance is negative. If you need to purchase more credits. See purchase credits
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Your browser could blocking map. Change your security settings; make LocationXS a trusted, see Application Issues Security Settings.
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If the Atlantic Ocean map appears, adjust your ZIP/Postal Code in the My Account screen.
Why do I see a general map area and not the vehicle which I am trying to locate?
Here are a few reasons why you do not see the vehicle which you are trying to locate.
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The map that appears is the Home Map of that unit. The account is setup with postal/zip code. Select Request Position and the position map will appear.
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Addresses can be incorrect. House numbers are evenly distributed on the street. House numbers are an estimate within the block. For example, if an appartment building is located next to a single family home then the house numbers appear evenly distributed on the map.
When I type in my username and ID, I don't get logged in.
If you type in your Username and ID and don't get logged in
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Check to see if CAPS LOCK is selected
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Check to see if the screen is already displayed or hidden behind other screens.
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If you get the error message: "Error: The username or password is incorrect." then please check whether you have entered your username without countrycode and spaces.
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When you are using a Google or Yahoo toolbar (or other 3rd party bar added to your browser) then please allow pop-ups in the option settings. In Yahoo and Google it's a button on the toolbar. You can either allow pop-ups or the following domain: http://www.locationXS.com.
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When you are using security software (firewall) like Norton Internet Security (or other firewall software), please set pop-ups to allowed or allow the adress mentioned above. If you have allowed pop-ups then please set www.locationxs.com and/or IP adress 213.222.9.202 to secure and trusted website.
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Since LocationXS™ uses cookies you need to allow cookies in your browser. In Microsoft Internet Explorer go to "Tools", and select "Internet Options" then check the security and privacy tabs. By clicking the edit button here you can set www.locationxs.com as a secure and trusted website and allow cookies from this domain.
How can I change the frequency of status messages?
To change the frequency of status messages:
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Login with your username and password
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Click on the Admin tab
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Select TrimTrac Configuration
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Select the TrimTrac and change the Interval
Why doesn't the TrimTrac Respond when LiveLocate is ON?
Live Locate can be set using the selection box in the Admin menu, Trimtrac configuration option. Once you have selected this option the new setting will be sent to your Trimtrac whenever it reports itself.
When you open the Trimtrac configuration you should see the Live locate option selected, meaning the Trimtrac can now be polled whenever required. The set profile is also still active meaning the Trimtrac continues to send positions according to the chosen profile.
When you select your Trimtrac in the Default LocationXS screen and click Get Position a message will be send to your Trimtrac to send it's current position. Once the Trimtrac has acquired a GPS position it will send back a position to LocationXS™ which might take up to 10 minutes depending on the quality of the GPS signal at the Trimtrac's current location. If the Trimtrac can not acquire a GPS position it will send a status message which will display in the message tray underneath the map in LocationXS™ AND it's last known position.
This is why you may have several positions which are the same as a result of a live locate
What do I do if I've forgotten my password?
Your normal login is your mobile phone number without country code. Your password has been chosen by yourself during registration (or reset using the change password option in LocationXS™). Otherwise you have received your password in the shipping documents with your Trimtrac. If you have forgotten your username try your mobile phone number and the password you have chosen.
If you have forgotten your password click the forgotten password link in the login area on the homepage of www.locationxs.com and we will send your password to your registered mobile phone.
If you do not have a registered mobile phone or you do not receive the password when clicking the forgotten password link in 30 seconds contact us through the live help button on the website so we can retrieve your details. Always make sure you have your Trimtrac ID available since this is the only way we can retrieve your details.
If you are sure you are using the correct password and username it is likely Internet Explorer has stored a wrong password. Simply select a different country/language and then swap back to your original country/language. This will clear the stored password in Explorer and you should be able to login.
Where do the charges go?
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Charges go to your LocationXS™ account.
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Charges bill to your credit card.
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Charges do not appear on your cell phone bill.
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Charges are not long distance or international rates.
How much are the charges?
Rates vary, depending on your type of payment plan; monthly recurring bundle or Pay As You Go. If you run out of credit before the end of your payment period you can choose to top up your account with a single bundle. Keep in mind that the position pricing within these incidental bundles is different from your monthly bundle. If this happens to you every month we recommend to choose a different monthly bundle since the position pricing within a monthly bundle is subtantially lower! For all pricing details please check the Pricing and Charging section and select monthly subscription
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